Cyber Bureau Nepal 2026: Contact, Online Complaint & Process Guide

Cyber Bureau Nepal is Nepal Police’s specialist cybercrime unit at Bhotahiti, Kathmandu. It receives cyber complaints under the Electronic Transactions Act 2063, but the supplied material does not establish a fixed processing timeline. For legal help, our criminal law team can advise on the complaint and case strategy.

Key Takeaways

The Cyber Bureau connects Nepal Police with complaints involving online fraud, hacked accounts, obscene content and other digital offences. You can submit a complaint online, by email, at Bhotahiti, or through the nearest district police office, subject to the Bureau’s stated complaint process.

• Cyber Bureau Nepal is headquartered at Bhotahiti, Kathmandu, within the Nepal Police Headquarters complex.
• The listed contact channels include 01-5319044, police control 100, toll-free 16600141516 and official email.
• The online form has four categories: obscene content, online financial fraud, fake or hacked-account recovery, and other cyber offences.
• Every complaint requires an identity document and supporting evidence, including relevant URLs and clear screenshots.
• You may file in person at Bhotahiti or at the nearest district police office, which can forward a cyber matter to the relevant specialist authority.
• The Electronic Transactions Act 2063 provides the statutory base identified in the supplied material; the precise offence provision depends on the conduct.

Where is Cyber Bureau Nepal and how can you contact it?

Cyber Bureau Nepal is located at Bhotahiti, Kathmandu, inside the Nepal Police Headquarters complex. The supplied contact details include the Bureau phone, police control hotline, toll-free number and official email. The official Cyber Bureau Nepal Police website should be checked before relying on contact details.

The supplied material also identifies an online complaint portal at cyberbureau.nepalpolice.gov.np/report-cyber-crime/. Check the live government page before submitting. A portal address can change, and this article does not promise that a submission will be accepted, investigated, or resolved by a particular date.

If you are outside Kathmandu Valley, the supplied article identifies the nearest district police office and the Cyber Crime Investigation Division of the relevant Provincial Police Office as available routes. Nepal Police is the parent agency. The central Bureau may coordinate with district police offices and provincial police commands, but the receiving authority determines how the complaint is handled.

What cases does the Cyber Bureau handle in Nepal?

The Cyber Bureau handles complaints involving digital conduct, including online financial fraud, hacked or cloned accounts, obscene content, sextortion, social-media defamation, harassment, stalking and computer-data offences. The Electronic Transactions Act 2063 forms the statutory base identified in the supplied material, while some conduct may also raise general criminal-law issues.

The following examples explain the complaint categories without deciding whether a particular incident legally proves an offence:

• Online financial fraud: complaints may involve wallet fraud, fake QR codes, fraudulent investment schemes, lottery or prize scams, and OTP theft linked to banking applications.
• Hacked or cloned accounts: this includes unauthorised access to email, Facebook, Instagram, TikTok or banking accounts, as well as duplicate profiles that impersonate you.
• Sextortion and obscene content: this may involve threats using private photographs or videos, non-consensual sharing of intimate material, or other obscene content distributed online.
• Social-media defamation: false accusations, doctored images and online character attacks may require legal assessment under the facts and available evidence.
• Cyber stalking and harassment: repeated unwanted messages, threats and disclosure of personal information may be reported as digital conduct requiring investigation.
• Computer-data offences: the supplied article refers to unauthorised access, data destruction, source-code theft and other offences under Sections 46-47 of the Electronic Transactions Act 2063.

A matter with no digital element, such as purely offline cheating, physical assault or ordinary theft, is not described as a Cyber Bureau matter in the supplied article. Such conduct may instead be reported to the relevant district police office. The correct route depends on what happened, where the evidence exists and whether the conduct has both digital and non-digital elements.

For the wider statutory discussion, read our guide to cyber crime laws in Nepal. That guide is useful where you need to understand possible offences and legal consequences rather than only the reporting channel.

How do you file a cyber crime complaint in Nepal?

You can file a cyber crime complaint in Nepal through the Cyber Bureau’s online form, official email, Bhotahiti office or the nearest district police office. Start by preserving evidence, choose the closest complaint category, attach identity proof and submit clear URLs and screenshots with a signed complaint where required.

1. Secure the immediate position. Stop communicating with a suspected scammer or blackmailer if doing so could increase risk. Do not delete messages, profiles, transaction records or files. Where there is an immediate threat or active risk, the supplied material identifies police control 100 as a contact route.
2. Preserve the digital trail. Save the full web address or profile URL, clear screenshots, messages, account details and relevant transaction information. Keep the original files where possible. Do not edit screenshots in a way that removes dates, names, usernames or links.
3. Choose the complaint category. The official online process identifies four categories: obscene content on social media, online financial fraud, fake or hacked-account recovery, and other cyber offences.
4. Prepare identity proof. Attach a copy of your citizenship certificate or another identity document. The current supplied article also identifies national identity documents, passports and a minor’s birth registration among the listed identity materials.
5. Complete and sign the form. The supplied article states that the category-specific form may be completed in English or Nepali, signed, scanned and submitted with evidence. Follow the current form’s instructions rather than relying on an old copy.
6. Submit through an available channel. You may use the online portal, official email, Bhotahiti office or nearest district police office. If the nearest office receives the complaint, ask how it will be forwarded or coordinated.
7. Keep a complete copy. Retain the complaint, attachments, email sent folder, screenshots and any acknowledgement. If the authority asks for clarification, answer accurately and keep the new communication with the file.

These steps describe preparation and submission. They do not guarantee registration of a case, identification of a suspect, account recovery, recovery of money or prosecution. Those outcomes depend on the evidence, the facts, the applicable law and decisions by the responsible authorities.

What documents and evidence do you need?

A Cyber Bureau complaint requires an identity document and evidence of the reported digital conduct. The supplied material specifically identifies URLs and clear screenshots. The complaint category form, language, signature and scanned submission should follow the live Cyber Bureau instructions rather than an unofficial checklist.

The core evidence set should be organised so an investigator can understand the event quickly:

• Identity document: provide a copy of your citizenship certificate or other accepted identity document. The supplied article lists national identity documents, passports and a minor’s birth registration among possible identity materials.
• URLs: record the full links to profiles, posts, messages, websites or other online material. A username alone may not identify the exact content.
• Clear screenshots: capture the relevant post, message, account name, date, username and URL where visible. Keep the original screenshot files.
• Transaction evidence: for financial fraud, preserve the available wallet, bank, QR, payment, message and account details connected to the incident.
• Account information: for hacking or impersonation, record the affected account, original username, cloned profile and communications showing unauthorised access or misuse.
• Written complaint: describe what happened in time order. Identify the suspected account or number only as far as you know it. Separate facts you personally observed from assumptions.

Do not send passwords, one-time passwords or unnecessary private material to an unknown person claiming to be an investigator. Use the official channels listed by Nepal Police and verify any request that appears unusual. If intimate content is involved, preserve proof without forwarding it widely. Further distribution can increase the harm and may complicate the evidence record.

What happens after you submit a Cyber Bureau complaint?

After submission, the Cyber Bureau or receiving police office assesses the complaint and evidence under its authority. The supplied material does not establish a guaranteed acknowledgement time, investigation period, forwarding deadline or result. The office may require clarification, additional evidence or a different reporting route after reviewing the facts.

That uncertainty makes record-keeping valuable. Keep the submitted form, attachments and communication in one folder. Write down the date and channel used for submission, but do not treat your own record as an official registration number unless the authority provides one.

A complaint is not the same as a final finding. The Bureau may need to verify the account, preserve digital information, contact another office, examine financial records or coordinate with district and provincial police authorities. The supplied material confirms the coordination framework but does not establish a standard sequence for every case.

For serious allegations, early legal advice can help you present the facts clearly and avoid statements that go beyond your evidence. A lawyer cannot promise that the Bureau will register a complaint, recover funds, restore an account or prosecute another person. Our team can help you prepare and review the material through criminal case litigation services, subject to the facts of your matter.

How long does a Cyber Bureau complaint take in Nepal?

No fixed Cyber Bureau processing timeline is established in the supplied material. The time may depend on the complaint channel, evidence, category, need for clarification, coordination with district or provincial police, and the nature of the suspected conduct. Verify any current estimate directly with the receiving office.

Be cautious with anyone promising that a cyber crime report will be completed within a particular number of hours or days. The current article does not establish a standard deadline for investigation, account recovery, money recovery, referral or prosecution. A telephone response, submission acknowledgement and case result are different events.

If the matter is urgent, preserve evidence first and use the police control route identified in the supplied material. Then submit the written complaint through the appropriate official channel. Your lawyer may help you explain why the matter is urgent, but cannot create an official priority or guarantee an accelerated response.

What is the legal basis for a cyber complaint in Nepal?

The Electronic Transactions Act 2063 is the statutory base identified for Cyber Bureau investigations in the supplied material. The current article refers to Sections 46-47 for computer-related offences and Section 46 for penalty, while the exact legal provision depends on the conduct and evidence.

The Bureau’s investigative role does not mean every online dispute automatically becomes an offence under one section. A financial scam, account intrusion, intimate-image threat, defamation allegation and data offence can raise different legal questions. The facts must be matched to the relevant law after reviewing the digital record.

The supplied article also refers to the Muluki Penal Code 2074 where conduct may amount to a general offence, such as cheating or defamation, alongside an electronic offence. Do not describe a person as guilty merely because a complaint has been filed. A complaint starts a reporting and investigation process; it does not replace proof or a court’s decision.

What mistakes should you avoid in an online complaint?

The most serious complaint mistakes are losing the original evidence, using an unofficial contact, selecting an unsuitable category, overstating facts and assuming submission guarantees action. A careful complaint should identify the conduct, preserve the digital trail, attach identity proof and use the current Cyber Bureau instructions.

• Do not delete the conversation. Deleting messages, profiles or payment records can make later verification harder.
• Do not rely only on a username. Save the complete URL and clear screenshots of the relevant content.
• Do not exaggerate. State what you know, what you received and what you observed. Mark assumptions as assumptions.
• Do not send an incomplete file. Check the identity copy, category form, URLs, screenshots and signature before submission.
• Do not assume an online form replaces urgent police contact. Where there is immediate risk, the supplied material identifies police control 100.
• Do not circulate intimate material. Preserve relevant proof carefully and avoid creating more copies than necessary.
• Do not promise yourself a deadline. The available material does not establish a fixed Bureau timeline.

Keep a short chronology. Record when you first saw the account or message, what action you took, what loss or threat followed, and which evidence supports each point. A clear chronology helps the receiving office understand the complaint without forcing it to reconstruct the event from scattered screenshots.

What should you do in a realistic Nepal cybercrime scenario?

Suppose a person in Nepal receives messages from a cloned social-media account demanding payment and threatening to publish private material. The person should preserve the profile URL, messages and screenshots, avoid forwarding the material, prepare identity proof and select the closest Cyber Bureau category before contacting an official channel.

This is an illustrative scenario, not a prediction of how any authority will decide a real complaint. The person may also need to explain whether money was sent, whether the account belongs to someone known, whether the threat is continuing and whether any content has already been published.

If the risk is immediate, police control 100 is the listed emergency contact route in the supplied material. The person should not promise the suspected sender money, delete the account history or publicly accuse the suspected person without legal advice. A public argument can create more messages, more exposure and a less orderly evidence record.

Where a lawyer is instructed, the lawyer can help organise the chronology, assess the complaint category, prepare a written statement and advise on related criminal-law issues. That assistance does not replace the Cyber Bureau, Nepal Police or a court, and it cannot guarantee recovery, arrest, account restoration or prosecution.

What alternatives and edge cases should you consider?

Out-of-Valley complainants may begin at the nearest district police office or the relevant provincial Cyber Crime Investigation Division, while Kathmandu complainants may use Bhotahiti or the listed online and email routes. The correct choice can depend on urgency, access, evidence and the receiving authority’s current instructions.

Several situations need extra care:

• Financial fraud: preserve payment and account records, then explain the transaction in sequence. A cyber complaint does not itself guarantee that funds will be frozen or recovered.
• Hacked account: record the original account details and evidence of unauthorised access. Account recovery by a platform and a police complaint are separate issues.
• Impersonation: capture both the genuine profile and the cloned profile, including their URLs and visible differences.
• Minor complainant: the supplied article identifies a minor’s birth registration among possible identity materials. Verify the current submission requirements with the office.
• Foreign national or person abroad: the supplied material does not settle a separate filing route. Verify identity, representation and submission requirements with the Cyber Bureau before relying on an email or portal filing.
• Mixed online and offline conduct: explain both parts. The receiving police authority may determine whether coordination with another office is needed.

The Cyber Bureau is not a private account-recovery service, bank, wallet provider or social-media platform. If your account or money is involved, you may need to communicate separately with the relevant provider while preparing the police complaint. Keep each communication and do not assume one report automatically replaces another.

What should you remember before contacting Cyber Bureau Nepal?

Contact Cyber Bureau Nepal through the listed Bhotahiti office, phone, police control, toll-free number, official email or online complaint route. Prepare identity proof, URLs, screenshots and a clear chronology. The supplied material does not establish a fixed timeline, guaranteed result, fee or automatic recovery process.

Use the official Nepal Police channels rather than relying on a social-media post or an unverified number. The Bureau’s published categories help you select a route, but the receiving authority may ask for clarification or direct you elsewhere. Keep copies of everything submitted.

Cybercrime complaints can affect criminal investigations, privacy, reputation and financial recovery. If the facts are serious or disputed, obtain legal advice before making public accusations or signing a statement you do not understand. This article is general information, not legal advice for a particular incident.

In short: preserve the evidence, prepare identity proof and URLs, choose the closest official complaint route, and verify current instructions with the Cyber Bureau or Nepal Police. No fixed investigation timeline or outcome is established here.

People also search for

• Cyber crime laws in Nepal
• Banking offence and punishment law in Nepal
• Cheque bounce case in Nepal
• Online media registration in Nepal
• Criminal law and cyber complaints in Nepal

Alpine Law Associates can help you organise a cybercrime complaint, review evidence and advise on related criminal proceedings. Contact our legal team for a matter-specific discussion, or review our criminal case litigation service. We cannot promise registration, processing time or an outcome.